Privacy policy

This privacy policy describes how your personal information is collected, used, and shared when you visit or make a purchase from our website, https://big-teddy-bear.co.uk/

 Personal Information We Collect

When you visit the Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some cookies installed on your device. As you browse, we also collect information about the pages or products you view, the websites or search terms that referred you to the Site, and how you interact with it. We refer to this automatically collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies”: These are data files placed on your device or computer, often including an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • “Log files”: These track actions on the Site and collect data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels”: These electronic files record information about how you browse the Site.

Additionally, when you make or attempt to make a purchase, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information.”

When we mention “Personal Information” in this privacy policy, we are referring to both Device Information and Order Information.

How Do We Use Your Personal Information?

We use the Order Information we collect to fulfill orders placed through the Site (including processing payment information, arranging shipping, and providing invoices and/or order confirmations).

Additionally, we use Order Information to:

  • Communicate with you;
  • Screen orders for potential risk or fraud; and
  • Provide you with information or advertising about our products or services, based on the preferences you’ve shared with us.

We use Device Information to help us identify potential risks and fraud (particularly your IP address) and to improve and optimize our Site (e.g., by generating analytics about how our customers browse and interact with the Site and to assess the success of our marketing campaigns).

Sharing Your Personal Information

We share your Personal Information with third parties to help us use it as described above. For example, we use Shopify to power our online store—you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may share your Personal Information to comply with applicable laws and regulations, respond to subpoenas, search warrants, or other lawful requests, or to protect our rights.

Behavioral Advertising

We use your Personal Information to provide targeted advertisements or marketing communications we believe may interest you. For more information about targeted advertising, visit the Network Advertising Initiative’s (“NAI”) information page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising via these links:

Additionally, you can opt out of some services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/.

Do Not Track

Please note that we do not alter our Site’s data collection and usage practices when we see a Do Not Track signal from your browser.

Your Rights

If you are a European resident, you have the right to access the personal information we hold about you and to request correction, update, or deletion. If you would like to exercise this right, please contact us using the contact information below.

Additionally, if you are a European resident, we process your information to fulfill contracts we might have with you (e.g., if you make an order through the Site) or to pursue our legitimate business interests listed above. Please note that your information may be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we maintain your Order Information for our records unless and until you ask us to delete it.

Changes

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

Minors

The Site is not intended for individuals under the age of 18.

Contact Us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us via email at support@big-teddy-bear.co.uk.